Career

1-NOC Engineer Coordinator

  • IP Provisioning and VLAN Propagation
  • Coordination for new installation/migration by work closely with Internal, external dept and third parties
  • Check customer’s complaint and Troubleshooting Layer 2
  • Arrange team for onsite support & troubleshooting
  • Drawing network diagram for special customers
  • Equipment provisioning and VLAN propagation
  • Provide Training for new NOC, technical support for equipment provission and other work flow in NOC department
  • Coordination/Reporting to CFOCN Team when have link cut
  • Termination and arrange team to equipment collection
  • Migration customers service (Change packaged/IP, Re-location)
  • Managed and record equipment (NOC Tools) move in/out into list
  • Resolve incidents in a timely manner, ensuring that the service SLAs are met
  • Supervise, mentor and train NOC Engineer/Technical Support
  • Alert the case to related departments when found unresolvable or abnormal issue on the network
  • Follow Company Policy, Process, and Procedure
  • Do monthly report (Onside record & Customers in GPON) to NOC Manager
  • Some extra tasks are assigned by Manager

2-NOC Engineer Supervisor

  • Job Responsibility:
  • IP Provisioning and VLAN Propagation
  • Upgrade/Downgrade bandwidth
  • Connection Termination
  • Change new IP for customer
  • Create graph in cacti
  • Monitoring customer and provider traffic on Cacti
  • Check and resolve customer complaint
  • Open ticket by category of complained and follow up to resolve
  • Deal with customers for any issue complaint from customer via phone, Skype, Line and Wechat
  • Alert the case to related departments when found unresolvable or abnormal issue on the network
  • Escalate the issue to provider and follow up with them to resolved the case
  • Manage team for onsite install new connection/Troubleshooting
  • Coordinate for internal and external maintenance and promptly notify to customers
  • Resolve incidents in a timely manner, ensuring that the service SLAs are met
  • Make outage report (RFO) in responsible shift.
  • Supervise NOC on duty staffs in daily operation
  • Handling Monthly customer complain and outage Report
  • Managed team for onsite installation and troubleshooting
  • Resolve incidents in a timely manner, ensuring that the service SLAs are meet
  • Supervise, mentor and train NOC Engineer/Technical Support
  • Draw diagram
  • Coordinate with Internal & External (Outsource ) fiber Team
  • Reporting
  • Provide tier 3 network technical support assisting with troubleshooting on shift, performing complex problem analysis and ensuring proper problem escalations and notifications are made. Review all issues for appropriate troubleshooting steps and supporting details prior to escalating to Senior NOC Engineer.
  • Provide shift staff leadership as a front line manager and ensure shift is properly staffed to accommodate scheduling needs. Support other shift supervisors with coverage as needed
  • Responsible for shift turnover and reporting accuracy. Perform periodic trouble ticket audits using technical analysis techniques and reinforcement to ensure trouble reporting accuracy. Ensure network operators within design specifications
  • Lead network operations projects as assigned by manager. Minimally includes consulting with users, network design, development, analysis, testing and documentation
  • Allocate staff workload, oversee the effective completion and communication.
  • Assist manager by performing skills analysis and developing personalized career development training plans
  • Other tasks which are assigned by manager

3-NOC Engineer

Job Responsibility:

  • Monitor the performance and capacity of network, backbone link, transmission and IP Traffic using variety of tools. They look for hardware, software, and environmental alerts or malfunction, when an issue is identified, NOC Engineers work to determine the cause of problem
  • Promptly acknowledge and support customer for any complaint/fault reported by phone/mail/chat
  • Coordination and reporting to provider/vendor for any fault & escalation
  • Track all issues, NOC Engineer must carefully track and document all issues and resolution in detail. This increases the knowledge base of the NOC and is a record of the health of the system.
  • All the issues are recorded to ticket system
  • Report Incidents, when problems are too larges or complex for quick troubleshooting, NOC Engineer must escalate the issue to Management or IT resource or 3rd party Vendors for assistance in reaching a resolution. NOC Engineers maintain ongoing within the team and externally, to keep all stakeholders aware of relevant, know the issued and the steps/process/procedure/flow being taken.
  • Ensured information security/information assurance policies, principles and practices are applied in the delivery of customer support services. Provide recommendations to review, validate, or standardize problem resolutions.
  • Regularly attends and, at times, leads in-house training efforts used to provide both formal and informal instruction in regard to operations, engineering technology, and security.
  • Responsible for maintaining situational awareness of the network operations environment. Independently administers communications systems, ticketing database content, network management platforms, and shared logging applications. Supports project efforts regarding these systems and, at times, independently leads individual project tasking.
  • Administers trouble tickets according to established guidelines, standards, and procedures. Ensures all content accurately reflects all incident response efforts. Independently makes decisions regarding the next-steps involved in incident response.
  • Independently conducts change management (CM) activity pertaining to operational networks, systems, and equipment using established tools and processes. Completes assigned CM tasking and documents all efforts within documentation systems.
  • Independently administers and monitors all network management system (NMS) platforms to ensure the health of operational services, networks, devices, and components. Independently maintains (i.e., creates, updates, etc.) active and passive monitors and ensures all actively monitored services, devices, and verifies system operation. Maintains mastery of established standard operating procedures and processes.
  • Responsible for proactive and reactive incident response as a result of network, system, or service anomalies. Independently employs working knowledge of networks and systems during the fault isolation and resolution process. As related to incident response, independently leads communication, planning, and response efforts, often working with external work centers, vendors, and customers.
  • Maintains real-world, working knowledge of network-related technologies
  • Arrange and notify customer for any maintenance
  • Reporting
    • Monthly Upstream/ Provider Outage Report
    • Monthly report for VIP/SLAN customer service performance and outage
    • Daily Report

4-Technical Solution Engineer (02 Position)

Job Overview:

The Technical Solution Engineer is responsible for providing Technical Design, Scoping, explanation to Sale or Sale Support Team, & provides demonstration to meet customer expectation. This position will work closely with Engineering Team to make sure all the proposed design is workable and match with customer budget to get the deal closed.

Job Responsibility:

  • Support Sales Team for technical solution part to customer via phone call, chat or meeting.
  • Provides presales consulting by defines a specific solution/technology/product, technical and sales support to prospecting customers.
  • Understands customer’s business requirements and be able to translate it into technical solutions requirement.
  • Create the proposal by define scopes, technical specification, and budget for the project basis.
  • Propose end-to-end technical solution up on the customer requirements by work closely with related team and make sure its matching with NTC network infrastructure with cost effective.
  • Provides an effective demonstration on the proposed solution to prospecting customer by work closely with Sales/Sales Support team.
  • Corporation with related team for Troubleshooting, Interconnect and provisioning for pre-sale service.
  • Participate as key technical lead in Support offerings to customers that may include minor product enhancements or technical solution.

Required Qualifications:

  • Bachelor Degree in IT or related field.
  • At least 1-year work experience in Networking.
  • Good at written and spoken Khmer, English and can speak Chinese a plus.
  • Be open to travelling and field work.
  • Good communication skills and attitude.
  • Self-motivation & be able to work under pressure.
  • Computer literacy (Microsoft Word, Excel, PowerPoint, Google Earth, Email and Social Network such as WhatsApp, WeChat, QQ, Telegram, etc…)
  • Good time management and organizations.
  • Be able to work in team, and maintain good relationships with related team.
  • Understand technology such as Routing, Switching, Wireless and Fiber.
  • Preferred certificates CCNA or MTCNA or equivalent Network Fundamental certificate.

5-Senior Sales Executive (ISP) (03 Position)

Job Responsibility:

  • Maximize sales, achieve targets and contribute to the growth of sales
  • Take possible action to maximize the sales opportunity in different area if required
  • Provide excellent customer services for NTC products and services
  • Implement questioning skills to explore customer needs
  • Update all sales activities, potential customer profile and collect customer profile

Required Qualifications:

  • Male or Female, age 22-30 years old and above
  • Bachelor Degree of Business, Sales & Marketing, MIS or related field.
  • Minimum 2 years experience in Sales and Marketing, Technical Sales in ISP industrial
  • Strong knowledge of customer behavior, Sales and Marketing
  • Good sales and promotion skills
  • Energetic, hardworking, good communication and inter-personal skills
  • Good command of English, if can speak Chinese is plus
  • Knowledge in MS Window and Office (Word, Excel, Outlook) internet and e-mail

6-Network Security Engineer

 

Job Responsibility:

  • setup applications in Linux servers (nginx)
  • Responsible for on-going in-house Linux applications developments and enhancements
  • Experience Java or C#, .NET programming are welcome
  • Involve in coding, testing, UAT
  • Provide application support programming system
  • Monitor multiple security technologies, such as Anti-DDoS system, syslog, and vulnerability scanners.
  • Correlate and analyze events using the Security Information and Event Management (SIEM) tool to detect IT security incidents.
  • Follow detailed operational process and procedures to appropriately analyze, escalate, and assist in remediation of critical information security incidents.

 

Required Qualifications:

  • Hand-on in Linux systems administration, applications setup/install and performance tuning
  • Hand-on in Perl/python/javascripts/shell scripts
  • High Dip/Professional dip/Degree in Electronics, Computer, Information Engineering or equivalent
  • Interest on programming
  • Coding is requirement
  • General technical skills, includes TCP/IP knowledge, networking and security product experience
  • Hand-on in ngnix, iptables & tcpdump is a plus
  • Strong written and verbal communication skills
  • Willingness to acquire in-depth knowledge of network and host security technologies and products (such as firewalls, Network IDS, scanners) and continuously improve these skills
  • Demonstrated ability to work in a team environment
  • 2-3 years of information security related experience, in areas such as: security operations, incident analysis, incident handling, and vulnerability management or testing, system patching, log analysis, intrusion detection, or firewall administration.
  • 2-3 years experience of one of the following: -Network operations or engineering or System administration on Unix, Linux, or Window

7-Network Engineer

 

Job Responsibility:

  • To provisioning and activate the services offering to customers.
  • To manage and maintain IP core router, distribution network, and access network level.
  • To manage and maintain IP Transit, Peering, Carriers, and Critical (VVIP) Customers.
  • To identify a network faulty and fast rectification with Partners/Suppliers/Vendor.
  • To monitor and maintain service availability for network operation.
  • To restore service as quickly as flash as possible in order to minimize an impact on customer’s business.
  • To ensure the whole network with high Quality, Healthy, Securely, and Performance.
  • To operate and maintenance NMS alert system to make sure on time incident’s response.
  • To manage and maintain technical documents and database information for whole network infrastructure.
  • To operate Day-to-day technical activities and support customers.
  • To receive document and record all incidents notification in the system.
  • To implementation and manage IP routing, BGP, OSPF, MPLS, VPN, L2, & L3.
  • To monitoring network operation and keep customers follow up with specific time for incidents.
  • To provide Level-1/2 support and troubleshooting to resolve an issue.
  • To liaise with vendors and other IT personnel for problem resolution.
  • To conduct high-quality and comprehensive LAB tests in order to prove viability of proposed engineering solutions.
  • Other tasks as assigned from time to time by Manager.

Required Qualifications:

  • Bachelor Degree in Engineering or Computer Science or equivalent
  • Minimum 3 years in IP routing skills. Experience Transmission Networking, IP, ISP experience is more desirable;
  • Additional certifications preferred, such as CCNP or CCNA
  • Knowledge in Network communication fields: IP Core Network, BGP, OSPF, IS-IS, VPN, MPLS;
  • Knowledge of current architectures being deployed GPON required;
  • Experience in the Networking with multiple vendors Cisco, Huawei, etc.….
  • Experience on routing & switching troubleshooting technique;
  • Ability to work within the rural areas within flexible time;
  • Advance Networking, IP Internet knowledge;
  • Solid understanding of the OSI or TCP/IP model;
  • Punctual, Patient, Empathy, and Enthusiastic;
  • Team spirit;
  • Good command of spoken and written English;
  • Excellent interpersonal and communication skills;

8-SOC Engineer

 

Job Responsibility:

  • Monitor multiple security technologies, such as Anti-DDoS system, syslog, and vulnerability scanners.
  • Correlate and analyze events using the Security Information and Event Management (SIEM) tool to detect IT security incidents.
  • Follow detailed operational process and procedures to appropriately analyze, escalate, and assist in remediation of critical information security incidents.

Required Qualifications:

  • High Dip/Professional dip/Degree in Electronics, Computer, Information Engineering or equivalent
  • General technical skills, includes TCP/IP knowledge, networking and security product experience
  • Hand-on in ngnix, iptables & tcpdump is a plus
  • Strong written and verbal communication skills
  • Willingness to acquire in-depth knowledge of network and host security technologies and products (such as firewalls, Network IDS, scanners) and continuously improve these skills
  • Demonstrated ability to work in a team environment
  • 1-2 years of information security related experience, in areas such as: security operations, incident analysis, incident handling, and vulnerability management or testing, system patching, log analysis, intrusion detection, or firewall administration.
  • 1-2 years experience of one of the following: -Network operations or engineering or System administration on Unix, Linux, or Window

9-Position Technical Support Officer (Chinese Speaking)

 

Job Responsibility:

  • Install Internet Connections and other Communications Connections for NTC Customers following NTC Procedures.
  • Resolve Technical issue for customers with NTC provided services. Over the phone, remote. Support and on customers site required.
  • Be prompt to perform actions to assist NTC Customers.
  • Keeping quick to action for attending services after getting assignments from Supervisor & Manager.
  • Keep on time for appointments with customers requested.
  • Find solutions for difficult service situations.
  • Suggest improvements to Supervisor Services Support/ Coordinator and Management.
  • Encourage and foster a Teamwork and Knowledge Sharing environment with Team.
  • Promptly escalate issues and concerns to Supervisor or Management as required.
  • Follow-up Colleagues inside NTC to provide service to NTC Customers.
  • Maintain good communication with other NTC Staff.
  • Maintain good relationships with NTC Customers and Potential NTC Customers.
  • Communicate professionally with NTC Customers (and potential Customers) Face-to-Face, Phone, E-Mail and SMS.
  • Pass details of potential customers or upgraded sales leads to the NTC Sales Team.
  • Report customer’s complaints or request or suggestion to Customer Care Supervisor or Manager.
  • Follow NTC Processes, Policies and procedures.
  • Be prompt to perform action and work on duty rotate (Night, Late, Early, Week End And Or Public holyday)
  • Other tasks assigned by Supervisor or Manager

Required Qualifications:

  • Ability to organize own and others schedules.
  • Ability to work effectively in a busy environment and under pressure.
  • Experience with Modems, Wi-Fi, TCP/IP, Routers, Switches, VPN, Firewall, Fibre Optic and other internet related technologies.
  • Experience with common Computer Operating Systems and Internet Related Applications. eg; Microsoft Windows, Internet Explorer, E-Mail etc.
  • Ability to Solve Problems.
  • Excellent Interpersonal and communication skills for both Chinese and English (verbal & written). Multi-language skills are preferable.
  • Ability to travel on company business, potentially to other Provinces.
  • Tertiary qualifications related to the IT and or Communications fields are desirable.
  • Prior Work Experience in the IT and or Communications fields are desirable.
  • Prior experience as a Team Leader or Supervisor is desirable.
  • Punctual, Patient and Enthusiastic.
  • Flexible to work outside of normal business hours when required.
  • Ability to work effectively in a Team environment.
  • Ability to learn quickly and willing to show initiative.

10-Network Security Engineer

 

Job Responsibility:

  • setup applications in Linux servers (nginx)
  • Responsible for on-going in-house Linux applications developments and enhancements
  • Experience Java or C#, .NET programming are welcome
  • Involve in coding, testing, UAT
  • Provide application support programming system
  • Monitor multiple security technologies, such as Anti-DDoS system, syslog, and vulnerability scanners.
  • Correlate and analyze events using the Security Information and Event Management (SIEM) tool to detect IT security incidents.
  • Follow detailed operational process and procedures to appropriately analyze, escalate, and assist in remediation of critical information security incidents.

Required Qualifications:

  • Hand-on in Linux systems administration, applications setup/install and performance tuning
  • Hand-on in Perl/python/javascripts/shell scripts
  • High Dip/Professional dip/Degree in Electronics, Computer, Information Engineering or equivalent
  • Interest on programming
  • Coding is requirement
  • General technical skills, includes TCP/IP knowledge, networking and security product experience
  • Hand-on in ngnix, iptables & tcpdump is a plus
  • Strong written and verbal communication skills
  • Willingness to acquire in-depth knowledge of network and host security technologies and products (such as firewalls, Network IDS, scanners) and continuously improve these skills
  • Demonstrated ability to work in a team environment
  • 2-3 years of information security related experience, in areas such as: security operations, incident analysis, incident handling, and vulnerability management or testing, system patching, log analysis, intrusion detection, or firewall administration.
  • 2-3 years experience of one of the following: -Network operations or engineering or System administration on Unix, Linux, or Window

HOW TO APPLY:

Interested Candidates are motivated to submit the CV + ID Photo & Cover Letter via chamroeun.h@neocomisp.com, 093 222 078. Before April,19,2018

NEOCOMISP LTD HQ OFFICE

Building No. 19, Street 90, Sangkat Srah Chork, Khan Daun Penh, Phnom Penh, Kingdom of Cambodia. Tel.: 023 722 172 | Fax: 023 722 324 | www.neocomisp.com

Noted: only short list candidate will receive a call for interview.