Career

1-NOC ENGINEER Coordinator (01 Position)

Job Responsibility:

  • IP Provisioning and VLAN Propagation
  • Coordination for new installation/migration by work closely with Internal, external dept and third parties
  • Check customer’s complaint and Troubleshooting Layer 2
  • Arrange team for onsite support & troubleshooting
  • Drawing network diagram for special customers
  • Equipment provisioning and VLAN propagation
  • Provide Training for new NOC, technical support for equipment provision and other work flow in NOC department
  • Coordination/Reporting to CFOCN Team when have link cut
  • Termination and arrange team to equipment collection
  • Migration customers service (Change packaged/IP, Re-location)
  • Managed and record equipment (NOC Tools) move in/out into list
  • Resolve incidents in a timely manner, ensuring that the service SLAs are met
  • Supervise, mentor and train NOC Engineer/Technical Support
  • Alert the case to related departments when found unresolvable or abnormal issue on the network
  • Follow Company Policy, Process, and Procedure
  • Do monthly report (Onside record & Customers in GPON) to NOC Manager
  • Some extra tasks are assigned by Manager

 Required Qualifications:

  • Bachelor’s degree in an IT related or Business field preferred from an accredited university
  • At least 3 years work experience related to field
  • Hands-on skills/experience managing enterprise-wide systems, LANs, WANs, WLANs, VPNs, etc.
  • Proven track record in Leading and managing technical teams.
  • Experienced in management/support of multiple dissimilar client environments with the goal finding efficiencies through standardization and best practices.
  • Senior-level understanding of network configuration and network hardware. Proficiency in routing, sub-netting, NAT, firewall management, etc.
  • Ability to work well in a cross-functional team environment
  • Must have excellent organizational and multi-tasking skills
  • Excellent verbal, written, and presentation skills
  • Ability to demonstrate high standards of conduct and ethics as well as appropriate judgment, independence, and discretion
  • Strong analytical, interpersonal, and relationship building skills
  • Strong sense of urgency and commitment to get the job done
  • Superior negotiation, coordination, and conflict resolution skills
  • Ability to use (and learn new) complex systems, technologies, and applications
  • Ability to adapt to change quickly
  • Problem analysis and problem-solving
  • High stress and fast paced tolerance

2-NOC Engineer Supervisor (Many Positions)

Job Responsibility:

  • IP Provisioning and VLAN Propagation
  • Upgrade/Downgrade bandwidth
  • Connection Termination
  • Change new IP for customer
  • Create graph in cacti
  • Monitoring customer and provider traffic on Cacti
  • Check and resolve customer complaint
  • Open ticket by category of complained and follow up to resolve
  • Alert the case to related departments when found unresolvable or abnormal issue on the network
  • Escalate the issue to provider and follow up with them to resolved the case
  • Manage team for onsite install new connection/Troubleshooting
  • Coordinate for internal and external maintenance and promptly notify to customers
  • Resolve incidents in a timely manner, ensuring that the service SLAs are met
  • Make outage report (RFO) in responsible shift.
  • Supervise NOC on duty staffs in daily operation
  • Handling Monthly customer complain and outage Report
  • Managed team for onsite installation and troubleshooting
  • Resolve incidents in a timely manner, ensuring that the service SLAs are meet
  • Supervise, mentor and train NOC Engineer/Technical Support
  • Draw diagram
  • Coordinate with Internal & External (Outsource) fiber Team
  • Reporting
  • Supervise NOC team. Assign client requests and proactive work as needed.
  • Assist as an escalation resource for all client issues. Provide direction on both technical and communication approach to help maintain best-in-class customer service.
  • Review completed tickets for quality assurance. Review customer service and technical feedback with individual team members.
  • Review and manage NOC Engineers performance and productivity
  • Hold huddles as needed to give each team member the opportunity to discuss open issues, help needed, and help to offer.
  • Use strong customer service skills (good organization, clear helpful communication, and timely response and resolution) to help maintain best-in-class customer service.
  • Resolve incidents in a timely manner, ensuring that the service SLAs are met
  • Act as an incident manager on incident bridges
  • Supervise, mentor and train the NOC engineers on the SOP and processes
  • Develop and continuously improve SOPs and processes
  • Execute Service and Change requests in a timely manner and ensure SLA’s are met
  • Assist in the development of workflows and procedures for the team based on industry standard framework
  • Work closely with other departments to streamline processes in support of the business
  • Leadership, supervision and development of the Network Operations team
  • Constant improvement of processes and procedures
  • Must be available for network emergencies 7 x 24. Some evening and/or weekend work as necessary based upon workload
  • Provide tier 3 network technical support assisting with troubleshooting on shift, performing complex problem analysis and ensuring proper problem escalations and notifications are made. Review all issues for appropriate troubleshooting steps and supporting details prior to escalating to Senior NOC Engineer.
  • Provide shift staff leadership as a front line manager and ensure shift is properly staffed to accommodate scheduling needs. Support other shift supervisors with coverage as needed
  • Responsible for shift turnover and reporting accuracy. Perform periodic trouble ticket audits using technical analysis techniques and reinforcement to ensure trouble reporting accuracy. Ensure network operators within design specifications
  • Lead network operations projects as assigned by manager. Minimally includes consulting with users, network design, development, analysis, testing and documentation
  • Allocate staff workload, oversee the effective completion and communication.
  • Assist manager by performing skills analysis and developing personalized career development training plans
  • Other tasks which are assigned by manager

Required Qualifications 

  • Bachelor’s degree in an IT related or Business field preferred from an accredited university
  • At least 3 years work experience related to field
  • Hands-on skills/experience managing enterprise-wide systems, LANs, WANs, WLANs, VPNs, etc.
  • Proven track record in Leading and managing technical teams.
  • Experienced in management/support of multiple dissimilar client environments with the goal finding efficiencies through standardization and best practices.
  • Senior-level understanding of network configuration and network hardware. Proficiency in routing, sub-netting, NAT, firewall management, etc.
  • Ability to work well in a cross-functional team environment
  • Must have excellent organizational and multi-tasking skills
  • Excellent verbal, written, and presentation skills
  • Ability to demonstrate high standards of conduct and ethics as well as appropriate judgment, independence, and discretion
  • Strong analytical, interpersonal, and relationship building skills
  • Strong sense of urgency and commitment to get the job done
  • Superior negotiation, coordination, and conflict resolution skills
  • Ability to use (and learn new) complex systems, technologies, and applications
  • Ability to adapt to change quickly
  • Problem analysis and problem-solving
  • High stress and fast paced tolerance

3-NOC ENGINEER (Many Positions)

Job Responsibility:

  • Monitor the performance and capacity of network, backbone link, transmission and IP Traffic using variety of tools. They look for hardware, software, and environmental alerts or malfunction, when an issue is identified, NOC Engineers work to determine the cause of problem
  • Promptly acknowledge and support customer for any complaint/fault reported by phone/mail/chat
  • Coordination and reporting to provider/vendor for any fault & escalation
  • Track all issues, NOC Engineer must carefully track and document all issues and resolution in detail. This increases the knowledge base of the NOC and is a record of the health of the system.
  • All the issues are recorded to ticket system
  • Report Incidents, when problems are too larges or complex for quick troubleshooting, NOC Engineer must escalate the issue to Management or IT resource or 3rd party Vendors for assistance in reaching a resolution. NOC Engineers maintain ongoing within the team and externally, to keep all stakeholders aware of relevant, know the issued and the steps/process/procedure/flow being taken.
  • Ensured information security/information assurance policies, principles and practices are applied in the delivery of customer support services. Provide recommendations to review, validate, or standardize problem resolutions.
  • Regularly attends and, at times, leads in-house training efforts used to provide both formal and informal instruction in regard to operations, engineering technology, and security.
  • Responsible for maintaining situational awareness of the network operations environment. Independently administers communications systems, ticketing database content, network management platforms, and shared logging applications. Supports project efforts regarding these systems and, at times, independently leads individual project tasking.
  • Administers trouble tickets according to established guidelines, standards, and procedures. Ensures all content accurately reflects all incident response efforts. Independently makes decisions regarding the next-steps involved in incident response.
  • Independently conducts change management (CM) activity pertaining to operational networks, systems, and equipment using established tools and processes. Completes assigned CM tasking and documents all efforts within documentation systems.
  • Independently administers and monitors all network management system (NMS) platforms to ensure the health of operational services, networks, devices, and components. Independently maintains (i.e., creates, updates, etc.) active and passive monitors and ensures all actively monitored services, devices, and verifies system operation. Maintains mastery of established standard operating procedures and processes.
  • Responsible for proactive and reactive incident response as a result of network, system, or service anomalies. Independently employs working knowledge of networks and systems during the fault isolation and resolution process. As related to incident response, independently leads communication, planning, and response efforts, often working with external work centers, vendors, and customers.
  • Maintains real-world, working knowledge of network-related technologies
  • Arrange and notify customer for any maintenance
  • Reporting
    1. Monthly Upstream/ Provider Outage Report
    2. Monthly report for VIP/SLAN customer service performance and outage
    3. Daily Report

Required Qualifications:

  • Bachelor’s degree is a plus. Equivalent field installation and repair experience or equivalent/related vendor certification, (CCENT, CCNA, JNCIA, JNCIS), preferred. 
  • Telecom or MSO Network Operations Center support experience, along with 3 or more year’s technical experience in a telecommunication, network, cable, or related industry. 
  • Must have strong verbal, written, and interpersonal communication skills 
  • Experience in Network protocols, BGP, OSPF, IPV4, IPV6, VLANs, subnetting, DNS, DHCP networking technologies, fiber optics, DWDM, and CWDM, HFC plant, system delivery, and VoIP platforms 
  • RF Network troubleshooting 
  • Hardware and Software configuration 
  • Network Restoration Configuration Changes 
  • Critical Thinking Skills 
  • Incident Management Care & Control 
  • Planned Network Maintenance Coordination 
  • Software Deployment and Upgrades 
  • Network Design concepts, ability to read and interpret engineering documents such as method of operations (MOPs) and work orders 
  • Project Management concepts 
  • Field Installations 
  • Leadership skills 

Essential Job Functions:

  • Must have the ability to communicate by telephone, correspondence, and in person
  • Must possess a good command of the English language, including excellent enunciation, grammar and lack of slang. 
  • Must be able to sit for extended periods. 
  • Must have ability to frequently use repetitive motions of the wrist, hands and/or fingers. 
  • Must be able to work in a standard office environment; no hazardous or disagreeable work conditions. 
  • Must have the ability to stay focused and remain composed during peak periods & when dealing with challenging customers and situations. 
  • Must demonstrate excellent attendance & punctuality. 

4-Technical Solution Engineer (02 Position)

Job Overview:

The Technical Solution Engineer is responsible for providing Technical Design, Scoping, explanation to Sale or Sale Support Team, & provides demonstration to meet customer expectation. This position will work closely with Engineering Team to make sure all the proposed design is workable and match with customer budget to get the deal closed.

Job Responsibility:

  • Support Sales Team for technical solution part to customer via phone call, chat or meeting.
  • Provides presales consulting by defines a specific solution/technology/product, technical and sales support to prospecting customers.
  • Understands customer’s business requirements and be able to translate it into technical solutions requirement.
  • Create the proposal by define scopes, technical specification, and budget for the project basis.
  • Propose end-to-end technical solution up on the customer requirements by work closely with related team and make sure its matching with NTC network infrastructure with cost effective.
  • Provides an effective demonstration on the proposed solution to prospecting customer by work closely with Sales/Sales Support team.
  • Corporation with related team for Troubleshooting, Interconnect and provisioning for pre-sale service.
  • Participate as key technical lead in Support offerings to customers that may include minor product enhancements or technical solution.

Required Qualifications:

  • Bachelor Degree in IT or related field.
  • At least 1-year work experience in Networking.
  • Good at written and spoken Khmer, English and can speak Chinese a plus.
  • Be open to travelling and field work.
  • Good communication skills and attitude.
  • Self-motivation & be able to work under pressure.
  • Computer literacy (Microsoft Word, Excel, PowerPoint, Google Earth, Email and Social Network such as WhatsApp, WeChat, QQ, Telegram, etc…)
  • Good time management and organizations.
  • Be able to work in team, and maintain good relationships with related team.
  • Understand technology such as Routing, Switching, Wireless and Fiber.
  • Preferred certificates CCNA or MTCNA or equivalent Network Fundamental certificate.

HOW TO APPLY:

Interested Candidates are motivated to submit the CV + ID Photo & Cover Letter via chamroeun.h@neocomisp.com, 093 222 078. Before March,19,2018

NEOCOMISP LTD HQ OFFICE

Building No. 19, Street 90, Sangkat Srah Chork, Khan Daun Penh, Phnom Penh, Kingdom of Cambodia. Tel.: 023 722 172 | Fax: 023 722 324 | www.neocomisp.com

Noted: only short list candidate will receive a call for interview.